Privacy Policy
Effective Date: 2024
Welcome to Broker Hill LLC (“we,” “us,” “our”). We are dedicated to maintaining the privacy and confidentiality of the personal information we collect from users, clients, tenants, and others interacting with us through our property management services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information. By using our website and services, you consent to the practices described here.
Key Areas Covered in This Privacy Policy
- Information We Collect
- How We Use Your Information
- How We Share Your Information
- Data Security and Retention
- Your Rights and Choices
- Cookies and Tracking Technologies
- Third-Party Service Providers and Links
- Business Transfers and Sales
- Legal Compliance and Obligations
- Changes to Our Privacy Policy
- Contact Information
1. Information We Collect
We collect various types of information from clients, tenants, visitors, and users through multiple channels. This information may include personal data and non-personal data, and is collected for lawful business purposes, including but not limited to, improving user experience, providing property management services, and complying with legal requirements.
Types of Information Collected:
- Personal Information: Includes name, address, email address, phone number, date of birth, social security number (when necessary), financial information (for example, credit checks), employment details, income information, rental history, and other details relevant to rent applications or property management.
- Property Information: Details of managed or listed properties, including ownership information, property characteristics, and historical data on the property.
- Usage Data: Information collected automatically when users visit our website, including IP addresses, browser type, device information, referring/exit pages, and browsing behavior.
- Marketing and Communication Preferences: Details on how users wish to be contacted, and records of marketing communications.
- Public Information: Any information obtained from publicly available sources, which may be used to supplement or validate data collected.
Sources of Information:
- Direct Interactions: Data provided by users via our website forms, rent applications, email communications, or in person.
- Third-Party Providers: Information from third-party background checks, credit reporting agencies, and verification services.
- Publicly Available Sources: We may collect property-related information from publicly available sources such as property records, real estate databases, and social media platforms (where permitted).
2. How We Use Your Information
The information we collect serves multiple purposes to ensure the quality of our services and comply with applicable legal standards. We limit the use of your information to the following purposes unless otherwise consented to:
- Service Provision: Processing tenant applications, managing properties, conducting background checks, and providing related property management services.
- Customer Support and Communication: Addressing inquiries, sending updates, responding to complaints, and conducting follow-ups as necessary.
- Improving Our Services: Analyzing usage data to enhance our website and services, and tailoring our offerings to better suit our client and tenant needs.
- Billing and Payment Processing: Using financial data for billing, collections, refunds, and similar purposes.
- Legal and Regulatory Compliance: Complying with applicable laws, court orders, regulatory requirements, and lawful requests from government authorities.
- Marketing and Promotions: Sending promotional offers and updates about our services, where legally permitted and based on your preferences.
- Research and Analysis: Conducting research on service effectiveness, market trends, and user behavior to enhance our services.
3. How We Share Your Information
We may disclose your personal information under specific circumstances to third parties, with strict controls in place to protect your privacy. These disclosures may include:
- Third-Party Service Providers: We employ reputable third-party providers for services including payment processing, tenant screening, data hosting, and customer support. We require these providers to follow industry-standard data protection practices, but we cannot guarantee their actions.
- Legal Requirements and Protection of Rights: We may disclose information when required by law, court order, or government regulations, or to protect our legal rights, enforce our terms, or prevent fraud.
- Business Transfers: In the event of a business sale, merger, or transfer of our assets, we reserve the right to transfer your information to the new owner, which may include your personal and transactional information.
- Authorized Third-Party Access: Certain authorized parties, such as property owners, landlords, and financial institutions, may be granted access to data as necessary to fulfill our contractual obligations and maintain the safety and operation of the managed properties.
We do not sell or trade personal information outside the business, except as outlined above and with strict adherence to data protection laws.
4. Data Security and Retention
We implement industry-standard security measures, including physical, electronic, and administrative safeguards, to protect your information from unauthorized access, loss, misuse, and alteration. However, no system is entirely secure, and we cannot guarantee absolute protection.
Retention of Information
Personal information is retained only as long as necessary to fulfill the purposes for which it was collected, or as required by law, whichever is longer. When your data is no longer required, we dispose of it securely.
5. Your Rights and Choices
Depending on your jurisdiction, you may have rights regarding your personal information, including:
- Access and Correction: You can request access to and correction of your personal information.
- Deletion: You may request deletion of your information where applicable.
- Restrictions and Objections: You can restrict or object to certain processing activities, such as direct marketing.
- Portability: In some cases, you may request a copy of your information in a portable format.
To exercise these rights, please click here. We may request verification of your identity before fulfilling any data requests.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, provide analytics, and personalize advertising. You may disable cookies in your browser settings, although this may limit your experience on our website.
Types of Cookies Used:
- Essential Cookies: Necessary for site functionality and cannot be disabled.
- Analytical Cookies: Used to understand website performance and improve functionality.
- Marketing Cookies: Used to deliver targeted advertisements based on browsing history.
- Embedded content from other websites
7. Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
8. Third-Party Service Providers and Links
Our website may contain links to third-party websites, applications, and services. We do not control or assume responsibility for the content or privacy practices of these third parties. This Privacy Policy applies solely to our website and services.
9. Business Transfers and Sales
If we decide to sell, merge, or otherwise transfer part or all of our business, we reserve the right to include your data as part of such transactions. Your personal information and rights will remain protected, and the acquiring party will be subject to this Privacy Policy.
10. Legal Compliance and Obligations
We comply with all applicable privacy laws. We may be required to disclose information to comply with law enforcement requests or regulatory requirements.
11. Changes to Our Privacy Policy
We may update this Privacy Policy periodically. Any changes will be reflected on this page, and the “Last Updated” date will be revised. Unless legally required, we may not notify users directly of changes, so we encourage you to review this policy frequently.
12. Contact Information
For questions, requests, or complaints regarding this Privacy Policy or our data handling practices, please contact us at:
Broker Hill LLC
205 N Michigan Ave, Suite 810
Chicago, IL 60601
By using our website and services, you confirm that you have read and understood this Privacy Policy and agree to its terms. We are committed to protecting your privacy as we deliver property management services with transparency and integrity. Thank you for choosing Broker Hill LLC.